Consumer Rights — ANPC

This page applies ONLY to consumers (natural persons acting outside their commercial, industrial, artisanal or liberal activity). B2B subscribers (SRL, PFA, II, IF, liberal professionals) are not consumers; their dispute path is the Bucharest courts per Terms § 13.

Summary (informational — the Romanian original controls):

• Step 1: e-mail support@nodera.studio before escalating. 30-day response (14 business days for financial complaints).
• Step 2: ANPC (National Authority for Consumer Protection) — ADR portal at reclamatiisal.anpc.ro, phone 021 9551, e-mail office@anpc.ro.
• EU ODR platform discontinued 20 July 2025 per Regulation (EU) 2024/3228. For cross-border disputes use your home Member State's ADR centre, ECC-Net Romania, or the European Commission's consumer portal.

For the full canonical text, see the Romanian original.